Returns & Refund Policy

Airlink Transformers wish all their customers to feel confident about shopping with www.airlinktransformers.com and that each valued customer is completely satisfied with their purchases.

In the unlikely event you should experience problems with your purchased order Airlink Transformers would aim to rectify this matter to your satisfaction within the guidelines of our terms and conditions.

WE AIM TO KEEP THIS PROCESS AS SIMPLE AS POSSIBLE!

Returned items should be posted to our factory address listed below accompanied by their original paperwork. Please detail the reason for the return and if a replacement is required or not. Please do not hesitate to contact our Customer Services Department on 01279 431865 for any assistance in this procedure.

RETURNS DEPARTMENT
AIRLINK TRANSFORMERS
14 CAPITAL PLACE
LOVET ROAD
THE PINNACLES
HARLOW ESSEX
CM19 5TF

Your statutory rights are not affected

Once the item has been received we will take the necessary steps to action a refund within 14 days and send you confirmation by e-mail. For custom-build transformers refunds will be only issued if goods are faulty or damaged upon receipt. All refunds will be given at Company's discretion.